Robotic process automation is the technology that allows anyone to configure computer software that makes it possible for a “robot” to emulate and integrate the actions of human interaction into digital systems to execute a business process. Robots use the user interface to capture data and manipulate existing applications in the same way as humans. These robots perform interpretations, trigger responses and communicate with other systems to operate in a wide range of repetitive tasks. And they do it considerably better, as software robots never sleep, make no mistakes and are much less expensive than employees.
How is RPA different from other business automation tools?
Unlike other traditional IT solutions, RPA allows organizations to automate at a fraction of the cost and time previously invested. In addition, RPA is non-intrusive in nature and leverages existing infrastructure without causing disruption to the underlying systems, which would be very complex and costly to replace. With RPA, profitability and compliance are no longer an operational cost, but a by-product of automation.
How does robotic process automation work?
RPA robots are capable of mimicking many, if not most, of the actions of human users. They log into applications, move files and folders, copy and paste data, fill out forms, and extract structured and semi-structured data from documents and browsers, among other tasks.
Fast implementation, fast return on investment
A European provider of HR services. was processing 2,500 sick leave certificates per month with an average processing time of 4 minutes per item. Within three weeks they implemented an RPA solution and achieved 90% automation of repetitive processes. The robot extracts the data from a transaction in SAP, inserts the information into the customer’s systems and prints it. This provider of HR services. achieved a return on investment in six months, reducing the error rate to 0%, manual effort to 5% and processing time by 80%.
Reduction of administrative effort with Artificial Intelligence
A commercial credit insurance company with more than 50,000 customers worldwide automated the approval process for credit limit requests. Agents collected information manually from internal (credit risk department) and external sources (customer websites, Google News). Thanks to the RPA, 2440 labor hours per month were saved. Employees now spend that time working directly with customers.
Better customer service
A commercial credit insurance company with more than 50,000 customers worldwide automated the approval process for credit limit requests. Guarantors were collecting information manually from internal (risk and policy department) and external (customer websites, Google News) sources. Thanks to the RPA, 2440 labor hours per month were saved. Employees now spend that time working directly with customers.
What is the importance of RPA?
Robots are here to stay. The sooner you tap into its potential, the sooner you will create a competitive advantage for your business. Robotic process automation delivers direct cost efficiencies while improving accuracy across organizations and industries. Using RPA to manage any process will not only transform and optimize your organization’s workflow, but will allow you to have maximum levels of scalability and flexibility in the enterprise, which will be duplicated by a fast and customized response to specific needs. Software robots are easy to train and integrate seamlessly into any system. Multiply them and implement them instantly on the fly. Robots constantly report on your progress so you can grow and improve through operational and business predictability, while enjoying strategic improvements.
RPA software robots are programmed to follow rules. They never tire and make no mistakes. They are obedient and consistent.
Once orders are sent, RPA robots execute reliably, reducing risks. Everything they do is monitored. You have full control to operate in compliance with applicable regulations and standards.
Rapid cost savings
RPA can reduce processing costs by up to 80%. In less than 12 months, most companies have already achieved a positive return on investment and the cumulative cost reduction can reach up to 20% over time.
Across all business units and geographies, RPA performs an enormous amount of operations in parallel, whether in desktop or cloud environments. Additional robots can be implemented quickly with minimal costs, depending on workflow and seasonality.
Increased speed and productivity
Employees are the first to notice the benefits of RPA, as it eliminates non-value-added activities and eases the increasing work pressure on workers.